Customer Success Associate
To support our growing portfolio of US-based customers and to further strengthen the future journey for Mobaro in America, we are searching for a skilled and dedicated Customer Success Associate to join our team in Orlando by June 1, 2024.
As a Customer Success Associate at Mobaro, you will join a positive and collaborative culture, with colleagues and customers who are driven by a clear sense of purpose and committed to making a difference. We will provide the support and resources you need to thrive in your role, and you will be part of a team that is ready to go the extra mile for our customers and for you.
Your number one focus will be to deliver world class first-line support to our customers 4pm-11pm (ET) Mon-Thu and 4pm-10pm (ET) on Fridays.
You will be responsible for handling any system-related challenges and helping customers maximize the value of their Mobaro installation.
To succeed in this position, you will be required to:
- Be a trusted advisor and supporter to our customers.
- Execute on the Mobaro customer success framework to support and develop customers.
- Deliver a consistent and delightful customer journey.
- Identify and contribute to commercial opportunities.
- Analyze and report customer needs and collaborate with Marketing, Sales, and Tech teams.
- Assist the Mobaro Customer Success teams in Europe and US on internal tasks and customer projects.
About you
You are ideally at a stage in your life where you are seeking a role that offers a unique work schedule. We envision you as an empathetic individual who is inherently self-disciplined and possesses a passion for customer service.
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