At Qatar's first indoor theme park, Operations, Maintenance and Engineering share one platform, so every inspection, finding and repair reaches the right people in time.
The film
For General Manager Heiko Engels, running Quest is as much about how the departments work together as about the rides themselves. In the film, Heiko is joined by Rides & Attractions Manager Jerry Simon and Technical Facilities Director Renjith Sreenivarasan to show what that looks like day to day.
Each attraction is inspected in Mobaro before it opens, supervisors see results as soon as each inspection is completed, and anything found goes straight to Maintenance with photos and a description. Engineering plans and runs preventive maintenance on the same platform and closes tasks out in the field.
The challenge
Quest fits more than 30 rides and attractions into 32,000 square metres at Doha Oasis, spread across three worlds: Oryxville for the past, City of Imagination for the present and Gravity for the future. Two of them hold Guinness World Records: EpiQ, the tallest indoor roller coaster, and Magma Blast, the tallest indoor drop tower.
Every attraction is inspected before it opens, and what Operations finds has to reach Maintenance and Engineering while there's still time to act. With that many rides and that many handovers, the connections between departments matter as much as each individual check.
“Running a theme park isn't just about creating fun and unforgettable experiences. It's about making sure that departmental interfaces are connected and communicating well.”
Heiko EngelsGeneral Manager, Doha QuestWhat changed
On paper, the status of an inspection stays with whoever holds the sheet until it's handed in. At Quest, inspections run in Mobaro, so every completed inspection is visible straight away: supervisors see completion across the park, and Maintenance sees what was found, photos included.
“Supervisors can monitor inspection progress in real time while any observation or defects are immediately reported to the maintenance team with photos and supporting information.”
Jerry SimonRides & Attractions Manager, Doha QuestEvery attraction, inspection and finding sits on the same shared record, so Operations, Maintenance and Engineering look at the same status instead of comparing notes. A checklist can also be saved part-way and resumed by a colleague, so a shift change in the middle of an inspection doesn't mean starting over.
By areaCompleted
Findings sent on2
Everyone sees the same status. Completed inspections and findings show up straight away, across all three worlds.
“Instead of managing paperwork, our team can focus on what matters most, operating our attractions safely, efficiently and delivering the best possible guest experience.”
Jerry SimonRides & Attractions Manager, Doha QuestHow it works
Operations, Maintenance and Engineering each work in the view that fits their job. Underneath, it's one shared record, and that's what keeps the handovers between them clean.
Each attraction at Quest has its own standardised checklist, so every critical inspection point is covered the same way, whoever holds the tablet.
“Mobaro has completely transformed that process. Our team carry out inspections digitally following standardized checklists that ensure every critical inspection point is completed consistently across every attraction.”
Jerry SimonRides & Attractions Manager, Doha QuestAt Quest, supervisors get an overview by area of what's completed and what's overdue, and a digest of missed inspections, while the people assigned get reminders. Operators run their pre-opening checks in RideOps on the ride's own tablet, and each role works in the view that makes sense for its job.
When an inspection turns up an observation or a defect, it reaches the Maintenance team straight away, with photos and the supporting information. Nobody has to retype a note, chase a phone call or wait for the paperwork to come back.
At Quest, an assignment can be created on its own, from an unsatisfactory checklist answer, from a downtime event, or from a note template operators use in RideOps, and it all lands in the same queue. Operations can follow the fix and see when the attraction is ready again, and anything that comes up later in the day goes back to Maintenance the same way, so the handover runs in both directions.
Lap bar slow to release, row 3
Found in the daily inspection. Ride held until maintenance has checked it.
For Quest's engineers, preventive maintenance is what keeps Operations safe and reliable. They plan, carry out and monitor maintenance in one centralised platform, and create, update and close tasks at the equipment itself, with reports, measurements, photos and service history captured as they go.
“This gives us complete traceability and helps our teams respond faster, maintain consistent standards, and make better operational decisions.”
Renjith SreenivarasanTechnical Facilities Director, Doha QuestEach piece of equipment carries its own record and service history in Mobaro, and preventive maintenance is scheduled against it. The open assignments in the film show how far the platform reaches: a leg restraint, a damaged LED screen, CCTV at a ride and a pair of fog machines, all in one list. Rides, technical and facilities work from the same record, and Mobaro is built so food & beverage, retail and guest services can join them there.
The results
“Behind every ride is a commitment to quality, safety, teamwork and continuous improvement. With Mobaro, we have the tools to support that commitment every single day.”
Tell us a little about your operation, and a Mobaro specialist will show you how your teams could work from one record, using your own attractions as the example.
About Quest. Quest opened in 2021 at Doha Oasis in Msheireb, Doha, as Qatar's first indoor theme park. Its more than 30 rides and attractions take guests through the past, present and future across three worlds, Oryxville, City of Imagination and Gravity, and include two Guinness World Records holders: EpiQ, the tallest indoor roller coaster, and Magma Blast, the tallest indoor drop tower.
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