At Motiongate Dubai, ride safety now runs on certified people and shared records
With more than 130 operators and leaders, Motiongate Dubai depends on clear processes and full visibility. With Mobaro, only certified operators can run rides, and inspection results go straight to the managers and ride technicians who act on them. The result is a safer, more reliable and more efficient operation, using an estimated 100,000 fewer sheets of paper a year.
- themed zones, from DreamWorks to Lionsgate
- 5
- operators and leaders in the Rides & Attractions team
- 130+
- opened at Dubai Parks and Resorts
- 2016
- sheets of paper saved a year, by the team's estimate
- 100,000
The film
Who's cleared to run the ride today?
Ryan Pacheco manages Attractions Operations at Motiongate Dubai. In the film, he's joined by Team Leader Huda Alhashmi, Senior Supervisor Atani Sahera and Ride Technical Team Leader Victor Bolarinwa, from the first safety check of the morning to the maintenance bay.
On a busy day, that question can't depend on a binder or someone's memory. At Motiongate, RideOps checks each operator's training records in Mobaro and only lets them operate the rides they're certified for.
The challenge
Every paper check became someone else's data entry
Motiongate Dubai brings Hollywood to Dubai Parks and Resorts, with zones themed on DreamWorks Animation, Columbia Pictures and Lionsgate and rides built for big-screen thrills. Behind them, a Rides & Attractions team of more than 130 operators and leaders works to keep every experience safe and every show at its best.
Their day is full of routine work: operational and safety checks at opening and closing, show quality assignments, inspections, and downtime and ridership reports. Previously, all of this was done on paper, which meant an administrative team had to collect, validate and copy every checklist into a database by hand. That slowed down both the reporting of issues and the fixes that followed.
“One of the reasons we chose Mobaro is the character of their software partnership. They continually support us in our use of the system and offer guidance for our operational ambitions.”
Ryan PachecoManager, Attractions Operations, Motiongate DubaiWhat changed
Problems found at the ride are sorted out in the app
During a safety check, operators can now raise an assignment on the spot, with a photo of what they've found. Their line manager picks it up in the app and talks the solution through with them there, instead of waiting for a sheet to be handed in.
“During our safety check, Mobaro also allows us to create an assignment with a picture, and this allows our line manager to discuss the solution with the operator through the app directly.”
Huda AlhashmiTeam Leader, Attractions Operations, Motiongate DubaiIn the back office, the same records give the team an overview of the whole operation, and the checklist editor lets them design each operational checklist around how the attraction is actually run. A change in the editor reaches every tablet, with no forms to reprint.
Worn label on dispatch button. Still readable.
2 photosComments2
Photos attached. Label still readable.
Thanks. Maintenance will swap it before opening.
The conversation stays with the finding. Photos, comments and the fix sit on the same assignment, ready for the next check.
- Assignments with photos
- Discussion in the app
- Overview in the back office
- Checklists built in the editor
“The competency module that we have in Mobaro is a brilliant tool that helps us maintain operators' training records digitally, including third-party competency certification.”
Atani SaheraSenior Supervisor, Attractions Operations, Motiongate DubaiHow it works
From the first check
to the last ride of the day
Operators, supervisors and ride technicians each work in Mobaro in their own way. Everything they record is stored in one place and shared with the department responsible.
Opening and closing: checklists done faster than on paper
Every attraction opens and closes on a checklist. On tablets, operators get through them quicker, and because each answer is recorded as it's given, the responsible service department sees what needs doing straight away.
“It allows the operators to complete their opening and closing checklists quicker than before and also allows the responsible service department to deploy the solution in time.”
Ryan PachecoManager, Attractions Operations, Motiongate DubaiRequired answers, photos and sign-off are part of the checklist itself, so a check can't be closed with gaps in it, and the Mobaro app keeps working where the signal doesn't reach.
(R) All restraints lock and release correctly
- Check every seat, rows 1 to 6
(R) Emergency stop tested at every station
(R) Station and queue line clear of debris
- Photo required
RideOps and competencies: the right operator at every ride
Motiongate keeps operators' training records in Mobaro, including certification from third parties. RideOps, on the ride's own tablet, works from those records, so an operator can only run a ride once they've been trained and certified for it.
“The key integral advantage of having the competency tool and RideOps is that it only allows a ride operator to operate the system once they have been trained and certified for that specific ride.”
Atani SaheraSenior Supervisor, Attractions Operations, Motiongate DubaiRide operators also report ridership in RideOps, which keeps the numbers flowing without pulling anyone away from their ride. The figures are ready in the back office as the day goes on.
Only operators certified for this ride can be selected.
Ride maintenance: inspections reviewed while the ride is still in the bay
Each morning, ride vehicles are pulled into the maintenance bay so the ride technical team can inspect them properly. Their inspections go into Mobaro as they work, and their manager can review them straight away.
“Mobaro makes my job faster. I like the fact that my manager can instantly review my work and get back to me in real time if there are any other checks that need to be performed on the ride.”
Victor BolarinwaRide Technical Team Leader, Motiongate DubaiEach inspection is kept against the ride with its answers, photos and sign-off, so the history is there the next time anyone needs it.
(R) Check all wheel assemblies for wear and damage
- Cars: 1 to 6
- Ref sheet: VEH-02-W
(R) Check upstop wheels and axle bolts
- Torque mark visible on every bolt
(R) Check lap bar locking on every seat
- Seats: 1 to 24
(R) Check brake fins for damage
The results
Faster checks, safer rides and far less paper
- Higher operational efficiencyChecklists are finished faster, and nobody copies paper forms into a database anymore.
- More safety and reliabilityFindings reach the responsible department in time, and only certified operators run each ride.
- An estimated 100,000 sheets of paper saved a yearOpening and closing checks, assignments and inspections now live in Mobaro instead of in folders.
“Overall, we observe that Mobaro has helped increase operational efficiency, increase safety and reliability, and also has saved an estimated 100,000 sheets of paper per year.”
See what your opening checks could look like without the paper
Tell us a little about your operation, and a Mobaro specialist will walk you through checklists, assignments, competencies and RideOps, using your own attractions as the example.
About Motiongate Dubai. Motiongate Dubai opened in December 2016 at Dubai Parks and Resorts as a Hollywood-inspired theme park. Its zones bring stories from DreamWorks Animation, Columbia Pictures and Lionsgate to life alongside Studio Central and The Smurfs' Village, with rides and attractions that include seven roller coasters.
- Location
- Dubai Parks and Resorts, Dubai, United Arab Emirates
- Using Mobaro for
- Safety & compliance, Ride operations, Training & competency
- Mobaro customer since
- 2021
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