Every pool, kitchen and activity check, in one place
Bourne Leisure runs Haven holiday parks and Warner Hotels across the UK. Its teams complete their checks the moment the work is done, and the results from all 39 sites come straight through to one central point.
- sites sending their results to one central point
- 39
- acres of land across Haven's holiday parks
- 5,500
- stages of sign-off on activity checks
- 3
- guests on UK breaks with Haven and Warner in 2024
- 4.5m
The film
Inside Haven Cleethorpes Beach and Thoresby Hall
A go-kart inspection, a temperature check in the kitchen and a chlorine test before the pool opens have little in common. But in Mobaro, they work the same way: the team does the check on a tablet or phone, right where the work happens.
Each result goes straight to the manager on site and on to the group, so everyone from the team member to head office sees the same picture.
In the film, Paul Ward from the group's Standards and Assurance Team is joined by colleagues from Haven Cleethorpes Beach and Warner Hotels' Thoresby Hall.
The challenge
Holiday parks and country house hotels, held to one standard
Behind every Haven break and every Warner stay sits a long list of checks. Pools and plant rooms, activities from family karts to high ropes, and kitchens from goods in to the last service. Some are daily, some weekly, some monthly.
Each one has to be done properly, recorded and visible: to the manager on site, to the head of department and to the group's Standards and Assurance Team. Across 39 sites, that only works if every result ends up in the right place.
“We're now able to complete all our checks instantaneously. It has enabled us to have 39 different sites, 39 different sets of results, all coming through to one central point.”
Paul WardGroup HSS Standards & Assurance Manager, Bourne LeisureWhat changed
Every check visible, at every level
A check done on paper is only visible to whoever holds the sheet. At Haven Cleethorpes Beach, checks are done in Mobaro at the activity itself, so a result is visible the moment it's completed. The team does the check, the manager validates it, and the head of activities checks it again.
“Mobaro gives a really good overview of the different level of checks that we actually do. From the team checks, coming up to the manager validation checks and even to the head of activity checks as well.”
Every result feeds the dashboards, which is where Head of Activities Rhiannon Porter follows the standard across the park.
“It's really important for me and my team to deliver exceptional standards for both our guests and our owners here. In order to deliver on this, I keep a close eye on our dashboards, monitoring all of our pool validation tests, monitoring our health and safety checks both monthly, weekly and daily.”
ActivitiesCompleted
PoolsCompleted
Every location at a glance. The overview shows how much of the day's checklists each location has completed, so managers can see where checks are still outstanding.
- Completion per location
- Who signed, and when
- Daily, weekly, monthly
- Visible on site and at group
Mobaro is making life a lot easier because everything is just literally one click away.”
Duncan BuckleyChef de Partie, Warner Hotels, Thoresby HallHow it works
From the activity field to the kitchen and the plant room
Mobaro is built for attractions and for every team it takes to run one. At Bourne Leisure, that covers activities, food & beverage and water quality on site, with the group watching over all of it.
Activities: safe systems of work, checked at the equipment
Every day, Becca Bradley's team goes round each activity at Haven Cleethorpes Beach to make sure all the equipment is in place and structurally safe. Some checks are done in pairs, depending on the activity, and the team is trained to stay compliant with safe systems of work.
In Mobaro, each checklist can carry the inspection points and instructions for that piece of equipment, with photos and signatures where they're needed. Every question has to be answered before an inspection can be completed, and sign-off can be limited to staff with the right training. Checks run on schedules, so the daily, weekly and monthly rounds land with the right people at the right time, and the app works offline wherever coverage drops.
Photo1 attached
Food & beverage: the whole kitchen on one dashboard
At Thoresby Hall, Executive Chef Adam Ellis uses the dashboard to keep an eye on every part of the kitchen.
“The Mobaro system allows me to access on the dashboard all the areas of the kitchen that I need to look at. So it's monitoring food safety, it's goods received, it's wastage and it's any actions that were placed the night before.”
When the system was introduced at Thoresby Hall, Adam's priority was how it landed with the team, so they took time over the training. For Duncan Buckley on the line, the difference is that nothing is left to memory: whatever the team fills in during the day is saved, and they can return to it at any stage.
In Mobaro, temperature is a question type of its own, and an answer can trigger an assignment, so a reading that needs action goes straight to the person who has to deal with it. Continuous checklists cover the checks that happen all day, like food temperatures, next to the planned ones for goods in, holding and cooling.
Roast joints, tray 1 to 4
Water quality: when a reading is out, the right people know
For Luke Sayer in Thoresby Hall's Leisure Team, the biggest check of the day is the plant room. Whether he's on the morning or the late shift, the opening and closing checks cover acid and chlorine levels, first aid kits and filters, so the pool is ready for the day.
“One of the best things about Mobaro is its notification and assignment settings. When we do our water quality checks as a team, if anything was to be out of parameters, we can go back and check this and they send us notifications in order to make sure that it's done.”
In Mobaro, an answer outside its parameters can create an assignment and notify the people who need to know, with the reading and photos attached. Every result is kept against the pool, so the history is there whenever someone needs it.
pH outside parameters, main pool
Dosing checked. Retest before the pool opens.
- Location
- Pool plant room
- Assignee
- Leisure Team
- Notified
- Duty manager
- Priority
- High
- Status
- Open
Group: claims answered in moments
At group level, Paul Ward sees the results from all 39 sites in one place. The same record helps when a claim comes in, even for an incident that happened months earlier.
“Once upon a time that would be numerous emails, now we can email it straight out of the system into their inboxes in a matter of moments. It takes that pain of having to try and collate all that information together.”
Every check and report in Mobaro keeps who did what, and when, with photos and signatures attached. Results can be searched by site, area and date, and exported as a report to send on, without anyone having to dig through folders.
The results
One standard, from site level to group level
- One view of 39 sitesChecks are completed instantly, and every site's results come through to one central point.
- Claims answered in momentsRecords for an incident months back can be found and exported in moments, instead of being collated over numerous emails.
- Nothing left to memoryEverything the teams fill in is saved as they go, and issues outside parameters trigger notifications until they're done.
“The collaborative benefits for us are second to none. It means that we can streamline communication from both a park level and a group level.”
Give every site the same standard and the group the full picture
Leave your details and a Mobaro specialist will set up an online demo built around your own sites, teams and checks.
About Bourne Leisure. Bourne Leisure runs two of the UK's best-known holiday brands: Haven, with family holiday parks across England, Scotland and Wales, and Warner Hotels, with adults-only breaks in historic country houses and coastal hotels. The company is based in Hemel Hempstead, Hertfordshire.
- Brands on Mobaro
- Haven holiday parks and Warner Hotels
- Using Mobaro for
- Health & safety, Food safety, Water quality, Multi-site oversight
- Mobaro customer since
- 2022
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