Customer Success Assistant

About us
Mobaro is on a mission to support the global Leisure, Sport & Entertainment (LSE) industry with the technology they need to take even better care of safety and maintenance. We help customers around the world operate smarter via deep industry expertise and our user-friendly, industry-leading Maintenance and Operations Management software. We are headquartered in Aarhus (Viby J), with offices in UK and US.

About the role
As a Customer Success Assistant, you will play a central role in supporting our customers and colleagues. You will help optimise our customers’ use of the Mobaro software and assist new customers in implementing the solution as a SaaS platform. Your primary tasks will include:

• Setting up new customer projects on the Mobaro platform
• Creating support articles for our HelpDesk
• Developing and maintaining online support walkthroughs
• Internal support tasks for colleagues

Your background and qualifications
We are ideally looking for a candidate who is either pursuing a bachelor’s degree or is already in the first year of a master’s degree. Additionally, we value the following qualifications:

• Excellent written English skills
• The ability to work diligently and effectively towards deadlines
• Attention to detail, even in routine tasks
• Strong communication skills
• A high level of digital aptitude

How to apply
If you are a good fit for this role, please send a short application explaining why you should be our new colleague to careers@mobaro.com. Remember to attach your CV and/or provide a link to your updated LinkedIn profile.

Further information
If you have any questions about the position, feel free to send an email to Jan Brabrand at jb@mobaro.com.

Application deadline
We will process applications on an ongoing basis and aim to fill the position as soon as possible – and before Monday the 6th of May 2024.

Location: Mobaro A/S – 8260 Viby J

Weekly working hours: 10-15 hours